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Programme

WiT Japan: The Next 20 – Precision, Reinvention & Quiet Power

Jun 1-2, 2026 • The Westin Tokyo, Japan

All times shown are in Japan Standard Time (UTC +9)
Sessions are indicated by language: [EN] English / [JA] Japanese. Simultaneous interpretation will be available onsite.
Day 1
2026-06-01
Day 2
2026-06-02
Act 1: Reflection, Reinvention, Meaning
13:00 - 13:10
Curtains Open

We begin by setting the tone for two days of reflection, reinvention and forward vision as WiT arrives in Japan for its 12th edition to explore the next frontier of travel.

13:10 - 13:25
The Next 20: A Different Lens

As WiT continues its journey into the next two decades of travel, we pause in Japan to reflect through a different lens – one shaped by precision, patience and purpose. In a world racing toward automation and scale, what can the philosophies of craft, longevity and quiet reinvention teach us about building a more robust and meaningful future for travel?

Speakers:
The Next 20: A Different Lens image
Aya Aso
Co-founder & CEO, PerkUP Inc. /
Co-founder, WiT Japan
The Next 20: A Different Lens image
Kei Shibata
Co-founder & former CEO, TRAVEL.jp
(Venture Republic Inc.) & Trip101 /
Co-founder, WiT Japan
The Next 20: A Different Lens image
Yeoh Siew Hoon
Founder
WiT (Web in Travel)
13:25 - 13:55
North Asia 2045: Demand, Demographics, Destiny [EN]

Across Japan, Korea, China, Taiwan and Hong Kong, profound demographic and economic shifts are reshaping the future of travel. From ageing societies and evolving outbound flows to currency realities and geopolitical complexity, this session maps the long arc of demand in North Asia – and what destiny may await the region over the next two decades.

Demand:

Coney Dongre

Coney Dongre
Research Manager
Phocuswright
Demographics:

Michael Dykes

Michael Dykes
Vice President, Market Management APAC
Expedia Group
Destiny:

Jesper Koll

Jesper Koll
Senior Advisor
Wisdom Tree Investment Inc.
13:55 - 14:25
Rewriting Japan’s Travel Playbook [EN]

Long admired for service excellence yet challenged by labour shortages, productivity gaps and uneven digital adoption, Japan’s travel sector stands at an inflection point. Can travel survive without workers? Industry leaders explore how AI, automation, new workforce models and regional revitalisation could redefine the national playbook – and how Japan can draw from regional innovations as it shapes its own reinvention.

Moderator:

Michael Dykes

Michael Dykes
Vice President, Market Management APAC
Expedia Group
Speakers:
Rewriting Japan’s Travel Playbook [EN] image
Mike Birt
Partner
Ascent Partners
Rewriting Japan’s Travel Playbook [EN] image
Gavin Weightman
COO
Section L
Rewriting Japan’s Travel Playbook [EN] image
Jason Choi
Head of Customer Travel & Lifestyle
for Northeast Asia
Cathay Pacific Airways
Rewriting Japan’s Travel Playbook [EN] image
Makoto Yamashita
Area General Manager – Kyoto & Cluster General Manager
Dusit Thani Kyoto & ASAI Kyoto Shijo
14:25 - 14:50
Product as Poetry: Experiences Designed to Matter [JA]

In Japan, travel is not merely movement but meaning – expressed through ritual, seasonality, craftsmanship and deep connection to place. As scale becomes easier to achieve, emotional resonance may become travel’s greatest differentiator. This session explores how thoughtfully designed experiences can create enduring value in the next 20 years.

Moderator:

Aya Aso

Aya Aso
Co-founder & CEO, PerkUP Inc. /
Co-founder, WiT Japan
Speakers:
Product as Poetry: Experiences Designed to Matter [JA] image
Kotaro Kashiwabara
Gastronomy Producer / President of
Japan Gastronomy Association
Product as Poetry: Experiences Designed to Matter [JA] image
Ippei Ichijo
20th-Generation Head of
Yunushi Ichijo Ryokan
Product as Poetry: Experiences Designed to Matter [JA] image
Fumihiko Nishimura
Founder
GENIUS LAB (Suminasu Co., Ltd. & LLC)
14:50 - 15:10
Coffee Chat: Bridging Two Worlds: Technology, Travel and Reinvention [EN]

Born in Japan, built her career in the United States, and now helping transform a Japan-based travel platform in its bid to go global, this tech leader has spent three decades navigating the intersection of cultures, technologies and industries. In this fireside chat, she reflects on lessons from building SaaS businesses in the US, her experience in conceptualizing and implementing the destination management system for Hawaii’s State Park System and lessons to be learnt from operating across two very different innovation ecosystems. From AI and automation to the evolving role of platforms in travel, what does the next phase of reinvention look like for companies operating between Japan and the world?

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Coffee Chat: Bridging Two Worlds: Technology, Travel and Reinvention [EN] image
Mayumi Nakamura Birt
Chief Transformation Officer
VELTRA Corp.
15:10 - 15:40
Coffee Break
Act 2: Resilience, Innovation, Confrontation
15:40 - 16:00
Founder Stories: The Long Game of Quiet Resilience [EN]

Most founders dream of overnight successes, but it rarely happens. It can take years, packed with ups and downs. You’ve got to learn how to roll with the punches and above all, build resilience into yourself as well as the business model even as you adapt to changing market conditions and technological disruptions. In this session, one founder from North Asia shares lessons on resilience, stewardship and long-term thinking and what playing the long game requires of founders.

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Founder Stories: The Long Game of Quiet Resilience [EN] image
James Jin
Co-founder
Dida
16:00 - 16:30
Founder Stories: Pioneers & Builders – Social, Communities, AI and AI Agents [EN]

First came social, then came communities. First came AI, then came AI agents. This panel will cover the evolution of travel tech through the years as these founders, ranging from the pioneers who lit up our WiT stage in Tokyo in the early days to latter-day entrepreneurs, talk about their journey, how they see tech further evolving and the impact they wish to make in their respective businesses.

Moderator:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speakers:
Founder Stories: Pioneers & Builders – Social, Communities, AI and AI Agents [EN] image
Ian Ishida
Founder & CEO, comeal Inc. /
Former founder, trippiece
Founder Stories: Pioneers & Builders – Social, Communities, AI and AI Agents [EN] image
Tushar Khandelwal
CEO & Co-founder, Tour Hero /
Co-founder, Voyagin
Founder Stories: Pioneers & Builders – Social, Communities, AI and AI Agents [EN] image
KJ Sunada
Founder & CEO
KabuK Style Inc.
16:30 - 16:40
Who Owns the Wallet? Payments, Power and Trust in the Next 20? [EN]

The wallet is where control lives. As payments become seamless, embedded and increasingly invisible, the real question is no longer how travellers pay – but who owns the relationship behind the transaction. In this session, we explore the shifting dynamics of payments in travel – from friction to flow, from checkout to ecosystem – and what it means for power, trust and value creation in the next 20.

Speaker:
Who Owns the Wallet? Payments, Power and Trust in the Next 20? [EN] image
Carol Ho
Head of Visa Commercial Solutions,
Large Mid-Market Segment, Asia Pacific
Visa
16:40 - 17:15
WiT Startup/Innovation Showcase, Part 1: Building For The Future

We put the spotlight on entrepreneurs building for the future. Each will present for five minutes and will receive a 3-minute commentary from our panel of “dragons”.

Presenters:

Joe Lu

Joe Lu
CEO & Co-founder
HeyMax

Isa Saito

Isa Saito
COO & Co-founder
PerkUP Inc.

Kazuhisa Takahashi

Kazuhisa Takahashi
CEO
Tripla
Dragons:
WiT Startup/Innovation Showcase, Part 1: Building For The Future image
Mizuho Hiraguri
Corporate Development
Recruit Co.,Ltd.
WiT Startup/Innovation Showcase, Part 1: Building For The Future image
Steven Vanada
Managing Partner, Kinesys Group /
Advisor, Vertex Ventures SEA
& India (Japan Market)
WiT Startup/Innovation Showcase, Part 1: Building For The Future image
Timothy Hughes
Vice President, Corporate Development
Agoda
17:15 - 17:40
The Experience Economy: Growth Markets For The Next 20 [EN]

Tours, activities and experiences are now travel’s fastest-growing frontier. In The Outlook for Travel Experiences 2019–2029, by Arival and Phocuswright, it is estimated that the sector will reach $271 billion in 2025 and is projected to climb to $342 billion by 2029. In this session, we put the spotlight on our bets for the future while our panel of specialists in their respective fields shed light on how we can seize these opportunities.

Moderator:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Wellness:

So Iizuka

So Iizuka
CEO & Founder
Trambellir
Sports Tourism:

Takero Kaneda

Takero Kaneda
Board Member CSO Managing Director
Goldwin Inc.
Private Luxury:

Patrick Ohtani

Patrick Ohtani
Chief Operating Officer
The Luxe Nomad
17:40 - 18:00
Coffee Chat: Who Wins In the Next 20? [EN]

As technology rewrites distribution, discovery and loyalty, the balance of power across travel is shifting fast. Will Agentic AI tilt control back to suppliers? Will platforms deepen dominance through scale and network effect? Will creators reshape demand itself? We put these tough questions to one of travel tech’s most clear-eyed thinkers, who’s the first to admit that self-disruption is the only way to stay ahead.

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Coffee Chat: Who Wins In the Next 20? [EN] image
Omri Morgenshtern
CEO
Agoda
17:55
It’s A Wrap For Day One. Get Set For Tomorrow.
18:30 - 20:00
The Next 20 Opening Cocktails
Act 3: Intelligence Awakens
09:00 - 09:05
Kick-Off
09:05 - 09:15
A Welcoming Note
A Welcoming Note image
Shota Adachi
Deputy Director, Strategy Planning Division
Japan Tourism Agency
09:15 - 09:40
Coffee Chat: AI Meets Omotenashi – Why Travel Still Matters in the Age of AI [EN]

As automation accelerates and intelligence becomes ubiquitous, we return to a timeless question: why do humans travel at all? And why does it matter more than ever? Can machines truly replace omotenashi – the deeply human spirit of anticipation and care at the heart of Japanese hospitality – or will the future lie in a new synthesis of empathy and intelligence?

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Coffee Chat: AI Meets Omotenashi – Why Travel Still Matters in the Age of AI [EN] image
Eijiro Yamakita
President & CEO
JTB Corp.
09:40 - 10:00
Coffee Chat: AI In Action – Reshaping Travel [EN]

Three years is a long time in the AI world. And that’s how old TripGenie is. In this session, we unpack the lessons learnt by its founder since inception to now. What behaviour has it seen, who’s using it and how, and how it’s reshaping inspiration, planning, booking and in-trip experiences. And then there’s Agentic AI which was added in March. A case study of AI in action at one of the world’s foremost travel tech leaders.

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Coffee Chat: AI In Action – Reshaping Travel [EN] image
Amy Wei
Senior Product Director, Trip.com Group /
Founder, TripGenie/TrainPal /
Head of AI, Search & Public Products
10:00 - 10:15
Data: The Light Behind AI [EN]

AI is only as powerful as the data that fuels it. From aviation signals to behavioural insight, this session explores how data infrastructure, quality and governance will determine who truly wins in an AI-driven travel landscape.

Speaker:
Data: The Light Behind AI [EN] image
Filip Filipov
CEO
OAG
10:15 - 10:45
Airlines Rewired: The Future of Air Commerce [EN]

Airlines are quietly rebuilding the foundations of how air travel is sold. As airlines take greater control of their commercial stack, how will relationships with OTAs, aggregators and new digital platforms evolve? And what does the next generation of air commerce look like in a world where discovery, booking and servicing are becoming more intelligent and interconnected? This session explores how airlines are rewiring distribution for the next era of travel.

Moderator:

Filip Filipov

Filip Filipov
CEO
OAG
Speakers:
Airlines Rewired: The Future of Air Commerce [EN] image
Katsuya Seki
Vice President, Marketing
ZIPAIR
Airlines Rewired: The Future of Air Commerce [EN] image
Hidetoshi Yasutake
General Manager, Japan
Scoot
Airlines Rewired: The Future of Air Commerce [EN] image
Mike McGearty
CEO & Co-founder
Meili
10:45 - 11:15
The Next Generation of Hospitality: Discovery, Distribution, Experiences [EN]

From a Japanese hospitality brand acquiring and expanding overseas, to global brands expanding in the region, from a niche luxury brand to a ryokan owner, this panel of diverse accommodation providers will talk about their strategies for the future – from discovery to distribution to experiences beyond the room. At the heart of it all – changing guest expectations and how that will evolve in the next 20.

Moderator:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speakers:
The Next Generation of Hospitality: Discovery, Distribution, Experiences [EN] image
Masaya Hasebe
Vice President, Global Management
Seibu Prince Hotels Worldwide
The Next Generation of Hospitality: Discovery, Distribution, Experiences [EN] image
Kyohei Yamamoto
Owner
Beniayu
The Next Generation of Hospitality: Discovery, Distribution, Experiences [EN] image
Mark Shrives
Vice President, Digital APEC
Marriott International
The Next Generation of Hospitality: Discovery, Distribution, Experiences [EN] image
Morris Sim
Executive Director
Montara Hospitality Group
11:15 - 11:45
Coffee Break
Act 4: Power, Platforms & Money
11:45 - 12:10
B2B: The Power Layer of Travel [EN]

The next era of travel may not be defined by brands travellers see – but by the infrastructure they don’t. As travel becomes embedded in banks, fintech apps, loyalty ecosystems and AI interfaces, a powerful B2B layer is emerging to power supply, distribution and payments. Who will control this middle layer in the next 20 years – and what does it mean for the structure of the travel industry?

Moderator:

Timothy Hughes

Timothy Hughes
Vice President, Corporate Development
Agoda
Speakers:
B2B: The Power Layer of Travel [EN] image
Jay Patel
Senior Director, Global Travel Partnerships
Visa
B2B: The Power Layer of Travel [EN] image
Brett Henry
President, Asia Pacific
WebBeds
B2B: The Power Layer of Travel [EN] image
Raphael Lanfant
Vice President, APAC & META
HTS (Hopper Technology Solutions)
12:10 - 12:30
Coffee Chat: A Global OTA View On The Next Frontier [EN]

The global OTA playbook is up in the air as they strive to remain relevant amid disruptive times. Beyond infusing AI into consumer-facing interfaces and orchestrating back-end operations, global OTAs are seeing opportunities in new verticals, from alternative accommodation to transportation and tours and activities. We learn how this global giant is unpacking opportunities in North Asia and what it is doing to remain globally scalable and locally relevant.

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Coffee Chat: A Global OTA View On The Next Frontier [EN] image
Nuno Guerreiro
Regional Director, North & South APAC
Booking.com
12:30 - 13:00
The Great Japan Travel Reset [JA]

Distribution dynamics in Japan are shifting fast as global OTAs, regional competitors and new technologies reshape competition. How are the local incumbents rising to the challenge? How are they deploying technology and talent in order to future-proof their organisations and business in the years ahead? What could a true reset of Japan’s travel ecosystem look like?

Moderator:

Kei Shibata

Kei Shibata
Co-founder & former CEO, TRAVEL.jp
(Venture Republic Inc.) & Trip101 /
Co-founder, WiT Japan
Speakers:
The Great Japan Travel Reset [JA] image
Atsushi Ikeguchi
Executive Officer, Tourism Business
Headquarters in Charge of Web, Marketing
& Customer Strategy
JTB Corp.
The Great Japan Travel Reset [JA] image
Naohisa Minagawa
Head of Strategy & Business Development,
Travel & Mobility
Rakuten Group, Inc.
The Great Japan Travel Reset [JA] image
Masaya Oono
Vice President, Travel Information Division,
SaaS Business Management
Recruit Co., Ltd.
13:00 - 14:00
Lunch
Act 5: The New Travel Landscape
14:00 - 14:05
Travel Hack 2045

Fast ideas. Audience Energy. You pick the best travel ideas for 2045.

14:05 - 14:15
Spotlight: Booking Anxiety in North Asia

What are travellers in North Asia anxious about? How can we better alleviate those so we can unlock more travellers and give our customers peace of mind? Preliminary findings from an exclusive “Global Booking Anxiety Study, with WiT and Phocuswright”.

Speaker:
Spotlight: Booking Anxiety in North Asia image
Stephen Joyce
Global Travel Lead
Protect Group
14:15 - 14:45
The Great North Asia OTA Reset [EN]

Across the wider region, AI-driven discovery, new merchandising models, fintech integration and evolving consumer expectations are transforming the OTA playbook. Leaders in South Korea and Taiwan unpack the opportunities in their respective markets, where value is migrating and what the next generation of travel platforms must become.

Moderator:

Timothy Hughes

Timothy Hughes
Vice President, Corporate Development
Agoda
Speakers:
The Great North Asia OTA Reset [EN] image
Jiha Jung
CEO & Founder
Tripbtoz
The Great North Asia OTA Reset [EN] image
Sunny Chang
Director, Global Business Development
TIDESQUARE
The Great North Asia OTA Reset [EN] image
Hanbyeol Lee
Head of Global Stay
MyRealTrip
The Great North Asia OTA Reset [EN] image
Toyo Wang
Co-Founder
Dian Consultant Co., Ltd.
14:45 - 14:55
Social Snippets: Secondary is not Second Best

Asia’s travellers are done with the obvious. They’re scrolling past the landmarks and looking for something real and they’re saying so, loudly, on video. This session decodes what short-form video content reveals about shifting demand across South-east Asia: where travellers actually want to go in North Asia, and what they want to feel when they get there.

Speaker:
Social Snippets: Secondary is not Second Best image
Angelica Handover
CEO & Co-founder
SocialSeal
14:55 - 15:15
Coffee Chat: The Power of Social, Influence & Dispersal [EN]

As discovery shifts from search to scroll, creators and platforms are reshaping where travellers go – and how destinations manage flow. We highlight one company’s attempts to use influence to drive meaningful regional dispersal, and what the future holds for the in-destination experiences sector.

Interviewer:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speaker:
Coffee Chat: The Power of Social, Influence & Dispersal [EN] image
Wilfred Fan
Chief Commercial Officer
Klook
15:15 - 15:35
Open Space
15:35 - 16:05
Coffee Break
Act 6: Building the Future: From Systems To Souls
16:05 - 16:35
The Great Destination Redistribution: From Hot Spots To Local, Rural and Communities [EN]

Destination marketing today is no longer just about numbers, it’s about where the numbers go, and when. Redistributing tourism has become as essential as counting tourism receipts. There is growing pressure from local communities as well as growing demand from travellers who are seeking local and more remote experiences. We put the spotlight on those rethinking not just where travellers go, but how travel can create more meaningful connections between people and place.

Moderator:

Morris Sim

Morris Sim
Executive Director
Montara Hospitality
Speakers:
The Great Destination Redistribution: From Hot Spots To Local, Rural and Communities [EN] image
Mike Harris
Chief Refreshing Officer
Canyons Ltd
The Great Destination Redistribution: From Hot Spots To Local, Rural and Communities [EN] image
Tomotaka Hirabayashi
Partner, Strategic Impact
EY Strategy & Consulting Co., Ltd.
The Great Destination Redistribution: From Hot Spots To Local, Rural and Communities [EN] image
Atsuo Mori
Homes and Hotel Supply
Airbnb Japan
The Great Destination Redistribution: From Hot Spots To Local, Rural and Communities [EN] image
Raul Guerra
Regional Director Asia Pacific
Catalan Tourism Board
16:35 - 17:10
WiT Startup/Innovation Showcase, Part 2: Building For The Future

We put the spotlight on entrepreneurs building for the future. Each will present for five minutes and will receive a 3-minute commentary from our panel of “dragons”.

Presenters:

Bell Beh

Bell Beh
CEO & Co-founder
BuzzPay

Yuta Kuratate

Yuta Kuratate
CEO
Delta HQ

Bell Beh

Boris Bijlstra
Co-founder
Hubby To Go
Dragons:
WiT Startup/Innovation Showcase, Part 2: Building For The Future image
Mizuho Hiraguri
Corporate Development
Recruit Co.,Ltd.
WiT Startup/Innovation Showcase, Part 2: Building For The Future image
Steven Vanada
Managing Partner, Kinesys Group /
Advisor, Vertex Ventures SEA
& India (Japan Market)
WiT Startup/Innovation Showcase, Part 2: Building For The Future image
Matthew Romaine
Founding Partner & Director
Shizen Capital
17:10 - 17:40
Purpose, Influence, Loyalty: What Really Drives Us? [EN]

In an age of AI, algorithms and infinite choice, what still moves us?
Is it purpose – the need to travel with meaning, to align our choices with our values?
Is it influence – the power of creators and communities shaping where we go, and why?
Or is it loyalty – not to brands, but to self, identity and moments that feel truly ours?
As discovery shifts from search to scroll, and from transactions to emotional connection, these three forces are being rewritten in real time. In this closing panel, we explore what really drives travellers today — and what will matter most in the next 20.

Moderator:

Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT (Web in Travel)
Speakers:
Purpose, Influence, Loyalty: What Really Drives Us? [EN] image
Jacinta Lim
CEO & Co-founder
Seek Sophie
Purpose, Influence, Loyalty: What Really Drives Us? [EN] image
Joe Lu
Co-founder & CEO
HeyMax
Purpose, Influence, Loyalty: What Really Drives Us? [EN] image
Jeff and Mel
Klook Kreators
(It's Jeff and Mel)
17:40 - 18:00
The Quiet Power of Love: Designing Technology That Feels [JA]

As technology becomes more intelligent, efficient and autonomous, a different question begins to emerge: can it also become more human? In a world optimised for speed and scale, LOVOT represents a radically different path, one that prioritises emotion, presence and connection. In this closing conversation, Kota Nezu reflects on what it means to design technology that doesn’t just think, but feels—and why the quiet power of love may define the next frontier of innovation.

Interviewer:

Aya Aso

Aya Aso
Co-founder & CEO, PerkUP Inc. /
Co-founder, WiT Japan
Speaker:
The Quiet Power of Love: Designing Technology That Feels [JA] image
Kota Nezu
Chief Design Officer & Product Manager
LOVOT, GROOVE X
18:00
And So The Next 20 Begins
Select date to see events.
All times shown are in Japan Standard Time (UTC +9)
Sessions are indicated by language: [EN] English / [JA] Japanese. Simultaneous interpretation will be available onsite.