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WiT JAPAN & NORTH ASIA

13 & 14 May 2024 | The Westin Tokyo

Programme correct at time of publishing
All times shown are in Japan Standard Time (UTC +9)
Day 1
2024-05-13
Day 2
2024-05-14
10:00 - 12:00
WiT Japan & North Asia Travel Tech Thinktank, presented by EY

This event is by invite only

 

Possibilities and Responsibilities of Travel In The Age of Generative AI

 The travel industry is at an inflexion point with Generative AI playing a leading role in this next generation of travel. We all have to learn to use it and live with it and learn how our customers are going to use it, so we can adapt to this step change. This “Chatham House Rule” closed-door, by-invite session will discuss and share the findings of the Thinktank held at WiT Singapore in October 2023 and come up with key recommendations on how we should navigate travel in this accelerated age of AI and technology.

12:00 - 13:00
Registrations Begin For Main Stage/Coffee & Networking
13:00 - 13:20
Kick-Off
13:20 - 13:35
Japan Destination-Super-Power

How to innovate and create next level growth, new experiences and more engaged customers.

Japan Destination-Super-Power image
Jesper Koll
Global Ambassador
Monex Group
13:35 - 13:40
Open Space
13:40 - 14:10
Welcome To The Third Age of Digital Travel

We’ve gone from Web 1.0, a browser-based world, to Web 2.0, when everything went social and mobile. Now we’re into the third digital age of travel, an age dominated by generative AI although not exclusively. Should we be excited or terrified? Will it herald the next golden age of tech or a world where humans become subservient to the machine? We ask industry leaders with diverse perspectives to share their projections for the future. What’s the new age of AI we are coming into and how do we humans working in travel engage with it?
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
Welcome To The Third Age of Digital Travel image
Sheue Chee Beh
Director
Uber
Welcome To The Third Age of Digital Travel image
Kazuhisa Takahashi
CEO
Tripla
Welcome To The Third Age of Digital Travel image
Mizuho Hiraguri
Corporate Development
Recruit Holdings
Welcome To The Third Age of Digital Travel image
Timothy Hughes
Vice President, Corporate Development
Agoda
14:10 - 14:30
Coffee Chat: Going Places with Traveloka

From its homebase of Indonesia, this OTA has been going places, with its mobile and platform strategy, targeting travellers in South-east Asia. What’s next for this Asia homegrown unicorn as competition intensifies in its region, and what will be its differentiator in this new age of travel?
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Going Places with Traveloka image
Caesar Indra
President
Traveloka
14:30 - 14:40
The Short Form Content Revolution

As short form videos catch on with a new generation of travellers, what are the trends being seen in this space, what kind of content cuts through and how can travel providers leverage this new form of inspiration?

The Short Form Content Revolution image
Tejveer Bedi
Head of Travel, Hospitality and Tourism, SEA
TikTok
14:40 - 15:00
Coffee Chat: The Growth Story of Asia Pacific

He got his grounding in online travel in Japan and North Asia, and then spent a stint in South-east Asia, getting to know and understand another region. What are the differences that underline both regions, yet unite them? What’s the common thread that links the two regions? Unique perspectives from this executive who will bring his human lens to the growth story of Asia Pacific.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: The Growth Story of Asia Pacific image
Michael Dykes
Vice President, Market Management, Asia Pacific
Expedia Group
15:00 - 15:30
Coffee Break
15:30 - 16:00
South Korea: Gearing Up For The Next Revolution

Its recovery was robust. The competition is fierce. The lines are blurring. How are South Korea’s leading online travel brands preparing for the next revolution as they expand beyond their borders, grow across verticals and face the competition at home?
We’ve gone from Web 1.0, a browser-based world, to Web 2.0, when everything went social and mobile. Now we’re into the third digital age of travel, an age dominated by generative AI although not exclusively. Should we be excited or terrified? Will it herald the next golden age of tech or a world where humans become subservient to the machine? We ask industry leaders with diverse perspectives to share their projections for the future. What’s the new age of AI we are coming into and how do we humans working in travel engage with it?
 

Moderator:

 

Timothy Hughes
Vice President, Corporate Development
Agoda

 
 

Panel:
South Korea: Gearing Up For The Next Revolution image
Donggun Lee
CEO & Founder
MyRealTrip
South Korea: Gearing Up For The Next Revolution image
Min Yoon
CEO & Founder
Tidesquare
South Korea: Gearing Up For The Next Revolution image
Henry Lim
Head of Strategy
GC Company
16:00 - 16:40
WiT Startup Showcase, Part 1

Disruption often leads to innovation and out of the wreckage sprouts new startups and voices, who found a more open world for their ideas. In this showcase, startups get their five minutes of fame to pitch their business to the audience and get feedback from a panel of dragons.

 

Dragons:
WiT Startup Showcase, Part 1 image
Nicholas Cocks
Co-founder & Managing Partner
Velocity Ventures
WiT Startup Showcase, Part 1 image
Atsushi Taira
Managing Director, Mistletoe /
Chairman & Co-founder, The Edgeof
WiT Startup Showcase, Part 1 image
Mizuho Hiraguri
Corporate Development
Recruit Holdings
WiT Startup Showcase, Part 1 image
Matthew Romaine
Founding Partner
Shizen Capital
16:40 - 17:00
Coffee Chat: Humans Making Positive Impact

After a career of chasing and closing the big deals with companies like Softbank, this veteran investor and player in the Internet space decided to switch focus to positive impact investments. He and Taizo-son (brother of Masa-son) started Mistletoe eight years ago as a family-run fund, betting on startups that are different, meaningful and good for the planet. This year, they are going all in – they acquired Softbank Ventures Asia and are starting a new $400m fund to double down on positive impact investments. Let’s hear the story first hand and how he sees travel in this investment ecosystem.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Humans Making Positive Impact image
Atsushi Taira
Managing Director, Mistletoe /
Chairman & Co-founder, The Edgeof
17:00 - 17:30
Taiwan: Lessons In Sustainability, Community and Biodiversity

In Taiwan, it’s as much about the Human Revolution, as it is the Sustainability Revolution. A big focus of the industry this year is around Sustainability and ESG. Meet the players who are putting serious efforts into building a better travel industry in their home island.
 

Moderator:

 

Daniel Cheng
Founder & President
RTM Association (Redefine Tourism Mixer)

 
 

Panel:
Taiwan: Lessons In Sustainability, Community and Biodiversity image
James Huang
Director
Ecotour Taiwan Travel
Taiwan: Lessons In Sustainability, Community and Biodiversity image
Wang Chun Huang
Chairman
Lavender Forest Group
Taiwan: Lessons In Sustainability, Community and Biodiversity image
Gina Tsai
President
CTCAT (Creative Tourism & Community Design Association, Taiwan)
17:30 - 17:50
Coffee Chat: Building Customer Love & Trust in Tours & Activities

It’s the most fragmented part of travel – tours, activities & attractions – and hence the hardest to digitise. But digitisation is happening as consumers move online and operators know they have to follow. Learn from this product chief the challenges and opportunities of implementing tech in a largely offline industry, and how it localises to solve customer pain points across markets in Asia, including Japan.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Building Customer Love & Trust in Tours & Activities image
David Liu
Chief Product Officer
Klook
17:50
It’s A Wrap for Day One
18:00
Opening Cocktails at The Westin Tokyo hosted by Marriott International
08:00 - 08:50
Coffee/Networking
08:50 - 09:00
Setting The Stage
09:00 - 09:20
Coffee Chat: JTB: Ups and Downs, And Onwards To The Future

He’s been through the extraordinary lows of the pandemic and ridden the highs of the inbound boom into Japan. The appetite for outbound remains weak however. Have Japan’s market fundamentals changed forever amid social, economic and political shifts happening in the region, and world? Can Japan’s giant move fast enough to transform in this fast-moving, dynamic environment?

Coffee Chat: JTB: Ups and Downs, And Onwards To The Future image
Eijiro Yamakita
President & CEO
JTB Corp
09:20 - 09:30
Presentation
09:30 - 09:40
Spotlight: Fukui Prefecture

With the extension of the bullet train service to Fukui from Tokyo (through Karuizawa and Kanazawa), this under-the-radar area has become far more accessible to travellers. The coastal destination, which includes the city of Fukui, the town of Awara and other places guidebooks rarely mention, is known for its rich gastronomy, wellness and beautiful natural scenery. Find out what it’s doing to draw more travellers. 

Spotlight: Fukui Prefecture image
Kenji Matsuishi
Manager, International Tourism Promotion Office
Fukui Prefectural Government
09:40 - 10:10
Global View: Trends Driving Online Travel

It’s hard to believe but online travel is now nearly 30 years old, and the way it’s evolved differs from region to region. Meet the companies with a global and regional overview and learn how they are preparing for the future, and how they intend to balance human smarts with tech power and AI to navigate the path ahead.
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
Global View: Trends Driving Online Travel image
Akimi Takemura
Regional Director, North Asia
Booking.com
Global View: Trends Driving Online Travel image
Hiroto Ooka
Associate Vice President, North Asia
Agoda
Global View: Trends Driving Online Travel image
Christine Tan
Vice President, Sales, APAC
Lighthouse
Global View: Trends Driving Online Travel image
Ru Yi
AVP, International Markets (APAC)
Trip.com Group
10:10 - 10:45
Local View: Trends Driving Online Travel in Japan

We turn the spotlight on local leading travel brands who have made their mark in Japan’s online travel landscape, and take lessons from how they have evolved, and how they see the future and opportunities for their markets and the region.
 

Moderator:

 

Kei Shibata
Co-founder & CEO, Venture Republic – TRAVEL.jp & Trip101 /
Co-founder, WiT Japan & North Asia

 
 

Local View: Trends Driving Online Travel in Japan image
Yoshiyuki Takano
Vice President, Travel & Mobility Business, Commerce & Marketing Company, Group Managing Executive Officer
Rakuten Group, Inc.
Local View: Trends Driving Online Travel in Japan image
Ryuunosuke Makihata
Executive Officer
Director of Lodging Business Division & Director of Sales & Marketing
Ikyu
Local View: Trends Driving Online Travel in Japan image
Atsushi Ikeguchi
Executive Officer, Head of Web Sales Business Division
JTB Corp
Local View: Trends Driving Online Travel in Japan image
Masaya Oono
Vice President, Travel Information Division, SaaS Business Management, Sales Division
Recruit Co.,Ltd.
10:45 - 11:15
Coffee Break
11:15 - 11:45
Meet The Different Models of OTAs

Meet the different OTA models from other markets and find out how each is bringing their unique playbook to bear as they scale and expand across the region.
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
Meet The Different Models of OTAs image
Fumiko Kato
CEO & Founder
WAmazing
Meet The Different Models of OTAs image
Stanley Kim
Senior Director, Sales & Marketing
Tripbtoz
Meet The Different Models of OTAs image
Wakako Tokuda
President & CEO
Yuko Yuko Holdings
Meet The Different Models of OTAs image
Kenji Sunada
Founder & CEO
KabuK Style
11:45 - 11:55
Presentation
Presentation image
Yu Ukai
Product Manager
Google Travel
11:55 - 12:10
Travel Tales From The Front Row

If there’s anyone who’s had a front row seat in the evolution of online travel, it’s this founder and entrepreneur. He founded Viator in 1995, a year before Booking and Expedia came into being. In 2014, Viator was acquired by Tripadvisor and you could say this was the deal that lit the sector on fire. Today, the sector is said to be valued at $250b. He also sits on the board of Veltra, the first foreigner to sit on the board of the Japanese tours and activities giant. In his various boards roles, his knowledge also spans multi-modal when he was chairman of Rome2rio, ground transport (Jayride) and destination marketing (Tourism Tasmania).
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Travel Tales From The Front Row image
Rod Cuthbert
Founder & former CEO, Viator / former CEO, Rome2rio /
Non-executive Director, Veltra Corp & Jayride / Board Member, Tourism Tasmania
12:10 - 12:40
The Human-ness Of Experiences & Places

It’s all good to have powerful tech but you need humans to deliver the magic on the ground in destinations – humans who know how to make it easy for travellers to find and book experiences, and connect them with the right experiences; and humans who are at the forefront of blending the latest tech with human knowledge and insights to digitise this exciting part of travel.
 

Moderator:

 

Rod Cuthbert,
Founder & former CEO, Viator / former CEO, Rome2rio /
Executive Director, Veltra Corp & Jayride / Board Member, Tourism Tasmania

 
 

Panel:
The Human-ness Of Experiences & Places image
Junya Ebe
CTO
Asoview
The Human-ness Of Experiences & Places image
Chan Chee Kong
COO & Co-founder
GlobalTix
The Human-ness Of Experiences & Places image
Vincent Deyro
Senior Engineering Manager
Veltra
12:40 - 13:00
Coffee Chat: Pursuing Diversity in Japanese Hospitality

As someone who’s worked her way up in hospitality, no one knows better than this executive what it takes to rise to the top of the ranks in a global hospitality company. With a background in admin, accounting, finance and operations, Motoe Katsushima was appointed to COO of IHG Hotels & Resorts more than a year ago and part of her mission, as a member of the IHG JAPAC Diversity, Equity & Inclusion (DE&I) Council, is to accelerate diversity in Japanese hospitality. Let’s find out her story and how she intends to improve the gender balance in a traditonally male-dominated industry.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Pursuing Diversity in Japanese Hospitality image
Motoe Katsushima
Chief Operating Officer, Director of Operations
IHG Hotels & Resorts & IHG ANA Hotels Group, Japan
13:00 - 14:00
Lunch
14:00 - 14:20
Coffee Chat: The Revolution in Direct and Loyalty

Marriott has been ramping up its Bonvoy loyalty programme, putting emphasis on “people, places and passion”, as it seeks to drive more direct bookings and maximise the life cycle of its customers. It’s also signed partnerships, most recently with BetMGM, a leading sports betting and iGaming operator. In Japan, it has a partnership with Rakuten. We find out how this strategy is being executed in North Asia and what are the results of its initiatives?
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: The Revolution in Direct and Loyalty image
John Toomey
Chief Sales & Marketing Officer, Asia Pacific (excluding China)
Marriott International
14:20 - 14:40
Coffee Chat: Taking Reiwa On A Global Path

Into his third startup, this entrepreneur has bolder and bigger ambitions with his new-model OTA which wants to take package tours to the next level, for a new generation of travellers. Let’s find out how he’s thinking differently, based on the lessons and experiences following his exit from Relux.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Taking Reiwa On A Global Path image
Takaya Shinozuka
Founder & CEO
Reiwa Travel
14:40 - 15:10
The Revolution In Hospitality: Room For Change

The hospitality sector is undergoing dramatic shifts as the lines blur between business and leisure segments, and new segments of travellers are emerging amid demographic shifts in the region. How are hotel groups adapting to the new human travellers, whether leisure or corporate, with different aspirations and expectations? And how are they reaching these new customers across a myriad of digital channels? How are global brands adapting to local markets and how are local brands evolving to capture their global share?
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
The Revolution In Hospitality: Room For Change image
Dean Daniels
Vice President, Operations, Japan
Accor
The Revolution In Hospitality: Room For Change image
Christian Baudat
Country General Manager, Japan
The Ascott Limited
The Revolution In Hospitality: Room For Change image
Marc Letourneau
General Manager, Northeast Asia - Japan & South Korea
Club Med
The Revolution In Hospitality: Room For Change image
Nick Nishikawa
General Manager
BELLUSTAR TOKYO / HOTEL GROOVE SHINJUKU
15:10 - 15:30
Coffee Chat: The Revolution in Payments/Fintech

What are the trends driving digital payments in Japan? Where are the opportunities for travel providers to ease customer friction when it comes to this most critical part of the transaction?
 

Interviewer:

 

Timothy Hughes
Vice President, Corporate Development
Agoda

 
 

Speaker:
Coffee Chat: The Revolution in Payments/Fintech image
Mark Rademaker
Global Head, Hospitality
Adyen
15:30 - 15:45
WiT Innovation Showcase

We put the spotlight on established companies which have innovated within their own space and created products/features that have added value to the travel ecosystem. They get their 5 minutes of fame in this session.

15:45 - 16:15
Coffee Break hosted by Delta Air Lines
16:15 - 16:40
Take A Walk on The Alternative (Accommodation) Side

Alternative accommodation has seen a boom globally. Is North Asia seeing a similar surge and what are the different trends and opportunities in this breakout sector of hospitality?
 

Moderator:

 

Kei Shibata
Co-founder & CEO, Venture Republic – TRAVEL.jp & Trip101 /
Co-founder, WiT Japan & North Asia

 
 

Panel:
Take A Walk on The Alternative (Accommodation) Side image
Munekatsu Ota
Senior Executive Officer, Rakuten Group, Inc. / Representative Director & CEO,
Rakuten STAY, Inc. / CEO & Director, Rakuten Travel Xchange Pte Ltd
Take A Walk on The Alternative (Accommodation) Side image
Shinichi Tatebayashi
Founder & CEO
SQUEEZE Inc.
Take A Walk on The Alternative (Accommodation) Side image
Howard Ho
CEO & Co-founder
Section L
Take A Walk on The Alternative (Accommodation) Side image
Yosuke Irie
Founder & CEO
Wonder-Powered You
16:40 - 17:10
WiT Startup Showcase, Part 2

Disruption often leads to innovation and out of the wreckage sprouts new startups and voices, who found a more open world for their ideas. In this showcase, startups get their five minutes of fame to pitch their business to the audience and get feedback from a panel of dragons.

 

Dragons:
WiT Startup Showcase, Part 2 image
Nicholas Cocks
Co-founder & Managing Partner
Velocity Ventures
WiT Startup Showcase, Part 2 image
Mizuho Hiraguri
Corporate Development
Recruit Holdings
17:10 - 17:40
The Revolution Is In The Air

Airlines, whether low cost or full service, are having to adapt to evolving market conditions and a recent Amadeus Travel Technology Trends Investment Report points to both sectors making investments in tech that will help them retail better, operate more efficiently, and deliver better digital traveler experiences. How are the different players in this eco-system thinking about the future of distribution, marketing and technology as they battle for the new traveller?
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
The Revolution Is In The Air image
Naoko Cooper
Vice President, Corporate Planning
Peach Aviation Limited
The Revolution Is In The Air image
Victor Osumi
Managing Director & President – Japan
Delta Air Lines, Inc.
The Revolution Is In The Air image
Ken Mishima
Head of Japan, VP
Rokt
17:40 - 18:10
The Art of Travel in Japan

The art and traditions of Japan have inspired countless artists and draws the more discerning travellers to its shores. In this panel, learn from an author, whose book The Art Lover’s Guide to Japanese Museums, features over 100 museums, and who curates exclusive private tours for art collectors; a hotelier who is differentiating her properties with art; and a Noh master who wants to connect travellers with one of the oldest performing arts of Japan. Let’s get into the heart of the art of travel in Japan.
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
The Art of Travel in Japan image
Sophie Richard
Author
The Art Lover's Guide to Japanese Museums
The Art of Travel in Japan image
Aya Aso
Founder & CEO, SAVVY Collective, Inc. / Co-founder & CEO, PerkUP /
Co-founder, WiT Japan & North Asia
The Art of Travel in Japan image
Kawamura Haruhisa
Noh Master
Kyoto’s Kawamura Noh Theatre
18:10
It’s A Wrap
19:30 - 21:30
Closing Cocktails hosted by HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Venue

HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel

JAM17 Space East (Located in Hotel Groove Shinjuku), Level 17

1-29-1 Kabukicho, Shinjuku-ku, Tokyo 1600021, Japan

Select date to see events.
Programme correct at time of publishing
All times shown are in Japan Standard Time (UTC +9)