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WiT INDIE

July 18 & 19, 2024 | Penang Institute, Malaysia

Programme correct at time of publishing
All times shown are in Malaysia Time (GMT +8)
Main Stage
2024-07-19
09:00 - 09:10
Opening
Opening image
Dato’ Dr. Ooi Kee Beng
Executive Director
Penang Institute
09:10 - 09:20
The Indie Revolution
The Indie Revolution image
Yeoh Siew Hoon
Founder
WiT
09:20 - 09:40
Coffee Chat: Growing and Scaling with Klook

From heading up consumer marketing for Klook in Singapore in her early career, this enterprising, creative leader is now running three major markets for the tours and activities unicorn. What are the trends she’s seeing across these three markets which are at different levels of evolution, and how can indie travel providers leverage this moment in time when travellers are more prepared to pay for experiences than ever before? Expect lots of tips, insights and advice in this opening conversation.

Coffee Chat: Growing and Scaling with Klook image
Sarah Wan
General Manager, Indonesia, Malaysia & Singapore
Klook
09:40 - 09:50
Trends Driving The Indie Traveller
Trends Driving The Indie Traveller image
Branavan Aruljothi
Cluster Head, Malaysia
Booking.com
09:50 - 10:20
The Changing OTA Landscape: Working With These Platforms

The lines are blurring in distribution. No OTA is now just one thing. Almost all are offering more than one vertical in their bid to offer – however you wish to call it – the connected trip, the one-stop travel platform or the travel superapp. As the lines blur, how is this impacting independent hotels, alternative accommodation and tours and activities, and how do indie suppliers work with them?

The Changing OTA Landscape: Working With These Platforms image
Iko Putera
CEO of Transport
Traveloka
10:20 - 10:40
Coffee Chat: The Heart and Tech of Tours & Activities

A seasoned product professional with experience spanning the global eCommerce, media, and travel sector, Preeti Naini believes that the travel industry is undergoing significant evolution in the post-pandemic landscape and the adoption of innovative technologies plays a pivotal role in creating customer-centric, seamless solutions. Notably, Preeti recently spearheaded the launch of Go City’s Weixin Mini Program as part of the company’s expansion into the Chinese market. In this session, she will share how to blend heart and tech into your tech products, and gives tips on how to engage with tech-savvy markets like China.

Coffee Chat: The Heart and Tech of Tours & Activities image
Preeti Naini
Regional Product Manager, APAC
Go City
10:40 - 11:10
Kopi & Kueh
11:10 - 11:20
Impact of Events On Hospitality

From Coldplay to Taylor Swift, there is no mistaking the impact of concerts and huge events on travel and tourism. Here’s the data to prove it. How can indie travel providers leverage these opportunities?

Impact of Events On Hospitality image
Kim Ong
Regional Director, Southeast Asia
STR
11:20 - 11:40
The Indie Hospitality Revolution

Technology is shaking up the landscape and giving opportunities to hoteliers to reimagine their revenue potential and different streams, from revenue management to mastering online distribution, creating ancillary revenues and knowing how to use data to find the right traveller. Get the big picture here, then choose your workshops after to get deeper into the topics.
 

Smart Use of Data To Find The Right Traveller:

 

Christine Tan
Vice President, APAC
Lighthouse

 
 

Mastering Online Distribution:

 

Vikram Malhi
CEO & Founder
ZUZU Hospitality Solutions

11:40 - 12:00
Inside Tours & Activities: Customer Acquisition, Working With OTAs and Payments

Is social media really making it easier for indie operators to find their customers, or is that a myth? What are the other methods of customer acquisition out there? Are virtual influencers part of the future? The fact remains though, OTAs are getting more powerful in scale and reach, and indie operators have to learn how to optimize their partnerships with these distributors. What works? And what do you have to do about payments to ensure conversions? Get the big picture here, then choose your workshops later to get deeper into the topics.

Inside Tours & Activities: Customer Acquisition, Working With OTAs and Payments image
Dawn Jeremiah
Vice President, Marketing & Ecommerce – APAC
Go City
Inside Tours & Activities: Customer Acquisition, Working With OTAs and Payments image
Chan Chee Chong
CEO & Co-founder
GlobalTix
12:00 - 12:20
The Making Of An Organic Tourism Destination: Lessons from Thailand

Meet the initiator of the organic tourism movement in Thailand. A former investment banker, he initially started The Sampran Model to gather organic farmers in the area surrounding his family’s resort in Nakhon Pathom province, 45m drive from Bangkok. He then founded the Thai Organic Consumers Association to raise awareness among consumers and since then, has garnered the support of the Tourism Authority of Thailand to develop and promote organic tourism. Today, the TOCA platform connects more than 1,000 organic farmers to hotels, restaurants and convention centres.

The Making Of An Organic Tourism Destination: Lessons from Thailand image
Arrut Navaraj
Founder
Thailand Organic Consumers Association
12:20 - 13:00
Design Thinking & Story Telling To Create Experiences

Technology can help transform spaces but at the heart of great experiences is imaginative design thinking and compelling story telling. First, get inspired by a film producer who’s been using audio and stories to transform spaces such as museums and attractions and create experiences for companies such as Klook and Vivid Sydney, and second, we get lessons from the frontline by curators and storytellers.
 

Presentation:

 

Jason Chan
Co-founder
Cinewav

 
 

Panel:
Design Thinking & Story Telling To Create Experiences image
Yock Song Law
Co-Founder, Questeon
Partner & Head of Partnerships, Tribe Tours, Singapore
Design Thinking & Story Telling To Create Experiences image
Irshad Mubarak
Owner
Junglewalla Tours, Langkawi
13:00 - 14:00
The WiT Indie Street Food Fair
14:00 - 15:00
Workshop Time

First, gather in the main hall and pick the workshop you want.
 

A: Design Thinking & Story Telling To Create Experiences

A human generative ideas workshop to share case studies on how to design tours and activities, events and experiences. Come prepared to ask questions and share ideas.
 

Jason Chan
Co-founder
Cinewav

 

Yock Song Law
Co-founder, Questeon / Partner & Head of
Partnerships, Tribe Tours, Singapore

 

Irshad Mubarak
Owner
Junglewalla Tours, Langkawi

 
 

B: Hospitality: Direct Bookings, Ancillary Revenues, Revenue Management

How do you use AI and data to drive more revenues and profitability to your hotels? This session will cover topics such as revenue management, online distribution, ancillary revenues and data analytics to find the right traveller.
 

Christine Tan
Vice President, APAC
Lighthouse

 

Vikram Malhi
CEO & Founder
ZUZU Hospitality Solutions

 
 

C: Tours & Activities: Tech, Product & Distribution

What tools can you leverage to make your product more discoverable, and bookable? How do you use AI to supercharge customer service? How do you manage your partnerships with OTAs? All these questions and more answered by the experts leading this workshop.
 

Chan Chee Chong
CEO & Co-founder
GlobalTix

 

Baidi Li
Senior Vice President, Commercial, APAC
Go City

 

Preeti Naini
Regional Product Manager, APAC
Go City

 
 

D: Customer Acquisition & Content Creation

How do you use AI to supercharge content creation, and yet keep your authentic voice? What are the most effective customer acquisition methods out there? How do you work with influencers, human or virtual? What’s the best way to get your product to market?
 

Dawn Jeremiah
Global Brand & Marketing
Go City

 

Jasmine Seah
Marketing Director, Indonesia & Singapore
Klook

 

Branayan Aruljothi
Cluster Head, Malaysia
Booking.com

15:00 - 15:30
Break
15:30 - 16:30
Repeat workshops
16:30 - 17:00
Startup Stories & Lessons

We gather our cast of indie startups and hear their stories, the challenges they face and the opportunities they can create for your business.
 

Moderator:

 

Arvindh Yuvaraj
Content Lead
WiT

 
 

Panel:
Startup Stories & Lessons image
Raudha Zaini
Strategic Partnerships & Projects Lead
halaltrip
17:00 - 17:30
Meet The Creators, Curators & Community Weavers
17:30 - 17:50
Coffee Chat
17:50
It’s A Wrap
18:30 - 20:30
WiT Indie party, hosted by My Indie World

Join us for an evening of cocktails and canapes under the stars to celebrate the indie spirit of travel, with My Indie World.

Select date to see events.
Programme correct at time of publishing
All times shown are in Malaysia Time (GMT +8)