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Phocuswright WiT Middle East

3 May 2024 | Grand Plaza Mövenpick Media City, Dubai

“You, Me & The Machine” Meets “The Human Revolution”

 Phocuswright and WiT join forces to launch a joint Middle East conference on May 3 in Dubai

Programme correct at time of publishing
All times shown are in Gulf Standard Time (GMT+4)
Programme
08:00 - 09:00
Checking In, Coffee & Networking
09:00 - 09:10
The Bridge Opener

What are the over-arching trends that are driving online travel across the world, from developed to emerging markets? A bird’s eye view, combining Phocuswright intelligence and WiT insights.

 

Speakers:
The Bridge Opener image
Pete Comeau
Managing Director
Phocuswright
The Bridge Opener image
Yeoh Siew Hoon
Founder
WiT
09:10 - 09:20
Bird’s Eye View: Middle East Travel Market

An overview of the Middle East travel market, and highlights of recent developments in the hospitality and travel industry as well as some key trends on travel customer preferences, decision making process and personas.
 

Interviewer:

 

Pete Comeau
Managing Director
Phocuswright

 
 

Speaker:
Bird’s Eye View: Middle East Travel Market image
Shadi Kaddoura
Senior Manager, Market Research & Insights
InsightOut Consultancy
09:20 - 09:40
Coffee Chat: Bridging Lessons Across Frontiers

From its roots in South-east Asia, dating back to 2005, Wego has carved out a sizeable business in the Middle East, with the region accounting for 80% of its business, which covers 80 markets. It recently launched a corporate travel unit, Wego Pro, following its acquisition of Travelstop in September 2023. Frontier markets hold a special fascination for this Australian entrepreneur, who was also at the first WiT Africa in March. Let’s find out why and the lessons it’s learnt from bridging regions and going local where it counts.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Bridging Lessons Across Frontiers image
Ross Veitch
CEO & Co-founder
Wego
09:40 - 10:10
Welcome To The Third Age of Digital Travel

We’ve gone from Web 1.0, a browser-based world, to Web 2.0, when everything went social and mobile. Now we’re into the third digital age of travel, an age dominated by generative AI although not exclusively. Should we be excited or terrified? Will it herald the next golden age of tech or a world where humans become subservient to the machine? We ask four industry leaders with diverse perspectives to share their projections for the future. What’s the new age of AI we are coming into and how do we humans working in travel engage with it?
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
Welcome To The Third Age of Digital Travel image
Floor Bleeker
Chief Technology Officer
Accor
Welcome To The Third Age of Digital Travel image
Sanjay Sharma
Chief Technology Officer
Orascom Hotels Management
Welcome To The Third Age of Digital Travel image
Qais Ammouri
Chief Digital Technology Officer
Almosafer
Welcome To The Third Age of Digital Travel image
Timothy O’Neil-Dunne
Managing Partner
T2Impact
10:10 - 10:30
Coffee Chat: Bridging China With The World

From its strong roots in China, this is a group that’s truly gone places with its acquisitions as well as organic growth. How is its Chinese spirit fuelling the growth? What does it do differently from other OTAs, and how is it thinking of the future of online travel as it continues its expansion to new areas such as the Middle East?
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Bridging China With The World image
Boon Sian Chai
Managing Director & Vice President, International Markets
Trip.com Group
10:30 - 11:00
Coffee Break hosted by MakeMyTrip

11:00 - 11:20
Coffee Chat: Beneath the Wings of Africa

Since its inception in Dubai in 2016, as part of the Satguru group, Travelwings has expanded across Africa and is now present in 32 countries on the continent. With 80% of its business coming from Africa, it has managed to dig deep into the big local markets of South Africa, Kenya and Nigeria. For this founder, “every market here is a local market with deeply local characteristics”. Find out why he’s so excited about the African opportunity, beneath the numbers.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Beneath the Wings of Africa image
Albert Fernando
CEO & Founder
Travelwings
11:20 - 11:50
OTA Stories From Middle East & Beyond

We turn the spotlight on travel brands who have made their mark in the region’s online travel landscape and beyond, and take lessons from how they have evolved, and how they see the future and opportunities for the region, including Central Asia.
 

Interviewer:

 

Kerry Healy
Chief Commercial Officer, Premium, Midscale & Economy,
Middle East, Africa, Turkey & Asia Pacific, Accor

 
 

Speaker:
OTA Stories From Middle East & Beyond image
Fouad Talaat
Regional Manager, Middle East & Africa
Booking.com
OTA Stories From Middle East & Beyond image
Anton Baitsur
CEO
Aviasales
OTA Stories From Middle East & Beyond image
Caglar Erol
Chief Executive Officer
Wingie Enuygun Group (WEG)
OTA Stories From Middle East & Beyond image
Elnur Seyidli
CEO
HalalBooking
11:50 - 12:10
Executive Interview: Money, Human & Machine

It takes these three ingredients to make the world of investments go round – smart money, super founders, great tech. But what’s the balance and formula going forward, as tech accelerates, human talent becomes scarcer and capital gets more expensive? How is this investor thinking of the brave, new world of travel investments amid the growing concerns over sustainability?
 

Interviewer:

 

Pete Comeau
Managing Director
Phocuswright

 
 

Speaker:
Executive Interview: Money, Human & Machine image
Chris Hemmeter
Managing Director
Thayer Ventures
12:10 - 12:20
Trends in Short-Term Rentals and Long-Term Stays

This executive joined Airbnb slightly more than a year ago to head up public policy in the Middle East. What are the insights she’s gleaned and the trends she’s observed in the alternative accommodation market in the region? How is the impact of remote work and digital nomads playing out in the region?

Trends in Short-Term Rentals and Long-Term Stays image
Amani El Sehrawey O’Neill
Public Policy Manager, Middle East
Airbnb
12:20 - 12:40
Coffee Chat: European Tourism Under Fire – The Road Ahead

European tourism is at a critical juncture, as it comes under pressure on several fronts, including environmental and social. The European Tourism Commission, representing 35 NTOs in Europe, has a monumental challenge on its hands, probably the biggest challenge it’s ever had to face since its establishment in 1948. Meet the new chief who’s taking up the reins at this consequential time and learn what he intends to do about it.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: European Tourism Under Fire – The Road Ahead image
Miguel Sanz Castedo
Director General, Spanish Tourism Institute (TURESPAÑA) &
President, European Travel Commission ETC
12:40 - 13:00
Coffee Chat: Almosafer Soaring On Saudi Dreams

Riding on the coat-tails of the ambitious and massive tourism developments happening in Saudi is its leading travel company, which has interests in leisure, corporate, destination management and the Hajj and Umrah market. Find out how it’s positioning itself for the future with a blend of technology and talent. 
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Almosafer Soaring On Saudi Dreams image
Muzzammil Ahussain
CEO
Almosafer
13:00 - 14:00
Lunch
14:00 - 14:40
Phocuswright/WiT Innovation Showcase

The Phocuswright/WiT Global Startup Pitch was launched in 2022 to surface the most innovative technologies impacting travel today. It is currently in its third year and is open for entries from both travel and non-travel tech startups from across the world with winners to be selected at the WiT Singapore conference, Oct 14-16. This Innovation Showcase is part of our ongoing commitment to cultivating innovation including our WiT Bootcamps, Phocuswright Startup Program, Hot25 Startups, Summit, and an industry-driving global network of leaders on the gleaming edge of innovation.

In this session, a curated list of startups present in 5 minutes each, followed by 3-min constructive feedback session with our dragons.
 

Facilitator:

 

Kimberly Newbury
Vice President, Sales
Northstar Travel Group, Global Travel Technology Group

 
 

Presenters:

 

Pablo Castillo
CTO & Co-founder
Chain4Travel

 

Mona Faraj
CEO
ExploreTech

 

Shibu George
Founder & Managing Director
SG Technology Consultants

 

Houman Goudarzi
Co-founder & CEO
ZYTLYN Technologies

 
 

Dragons:
Phocuswright/WiT Innovation Showcase image
Cara Whitehill
Vice President
Thayer Ventures
Phocuswright/WiT Innovation Showcase image
Kerry Healy
Chief Commercial Officer, Premium, Midscale & Economy
Middle East, Africa, Turkey & Asia Pacific, Accor
Phocuswright/WiT Innovation Showcase image
Qais Ammouri
Chief Digital Technology Officer
Almosafer
14:40 - 15:10
The Revolution in Tours, Activities & Attractions

The tours and activities segment, estimated to be worth $250b, is one of the fastest growing segments in the online travel space, with the pandemic accelerating digitisation of tour providers and attractions. How is this sector evolving in the region? What are the trends driving change?
 

Moderator:

 

Pete Comeau
Managing Director
Phocuswright

 
 

Panel:
The Revolution in Tours, Activities & Attractions image
Blanca Menchaca
CEO & Co-founder
BeMyGuest
The Revolution in Tours, Activities & Attractions image
Chan Chee Chong
CEO & Co-founder
GlobalTix
The Revolution in Tours, Activities & Attractions image
Omar Ruiz
Vice President, Destinations & Partnerships EMEA
Go City
15:10 - 15:40
The Future of Payments in Middle East

Digital payments, mobile payments, e-commerce, contactless payments, and QR code payments are reshaping the payment landscape in the Middle East, indicating the region’s readiness to embrace digital transactions. How is the travel industry evolving to meet this trend? What are the challenges and opportunities to win the hearts of consumers through the wallet? 
 

Moderator:

 

Ralph Melis
Co-founder & COO
ExploreTech

 
 

Panel:
The Future of Payments in Middle East image
Remo Giovanni Abbondandolo
General Manager, MENA
Checkout.com
The Future of Payments in Middle East image
Faisal Memon
Founder & CEO
iOL
The Future of Payments in Middle East image
Dominic Carr
Corporate Vice President, Technology & Customer Experience
Rotana Hotel Management Corporation PJSC
15:40 - 16:10
Coffee Break hosted by Travelwings

16:10 - 16:30
Coffee Chat: Connecting The Low Cost Dots

He’s one of the most seasoned low cost airline executives globally, and he’s now at the helm of Saudi’s leading low cost carrier. What are his perspectives on the relatively young low cost environment in the region and how does he intend to change things up in his new role? We find out in this one-on-one.

Coffee Chat: Connecting The Low Cost Dots image
Steven Greenway
CEO
flyadeal
16:30 - 17:00
The Human-Tech Fusion In Hospitality

The accommodation sector has undergone major shifts in recent years. Distribution has become super fragmented with the proliferation of content across a myriad of channels and social commerce is making a big showing in markets that skew younger with high social and mobile usage. How are global brands adapting to local markets and how are local brands evolving to capture their global share? How is loyalty and digital marketing changing amid these dynamic shifts?
 

Moderator:

 

Chris Hemmeter
Managing Director
Thayer Ventures

 
 

Panel:
The Human-Tech Fusion In Hospitality image
Nicolas le Roux
EVP Marketing
Global Hotel Alliance
The Human-Tech Fusion In Hospitality image
Amro Khoudeir
Senior Vice President Digital & Distribution, Middle East, Africa, Turkey & Asia-Pacific | Premium, Midscale & Economy
Accor
The Human-Tech Fusion In Hospitality image
Paolo Federico
Senior VP, Revenue Management & Distribution
Jumeirah Group
17:00 - 17:30
Revolution in Destination Marketing & Experiences

Who are the new travellers and what do they want when they visit places and seek out experiences? How are destinations and marketers rethinking their messaging and channels, as well as delivery of the right experience for the right traveller? As travellers become more demanding, how are destination marketers levelling up to face the Traveller Revolution?
 

Moderator:

 

Pete Comeau
Managing Director
Phocuswright

 
 

Panel:
Revolution in Destination Marketing & Experiences image
Roxana Nicolescu
VP Brand Marketing & Social Media
Wego
Revolution in Destination Marketing & Experiences image
Florian Sengstschmid
CEO
Azerbaijan Tourism Board
Revolution in Destination Marketing & Experiences image
Mario El Feghali
Travel & Tourism Industry Lead, MENA
TikTok
Revolution in Destination Marketing & Experiences image
Phil Dickinson
Leading International Market Development & MICE
Visit Qatar
17:30 - 17:50
Coffee Chat: Saudi Taking It Up Another Level

Saudi Tourism had initially set a target of 100m visits by 2030, that target has now been increased to 150m, given the strong growth in inbound tourism in recent years. The target breaks down into 80m domestic and 70m international. How is the kingdom planning to ramp up demand given the almost trillion dollars it is spending on creating, offering and developing destinations, and leverage tech to ensure that demand meets responsible and sustainable goals?
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Coffee Chat: Saudi Taking It Up Another Level image
Fahd Hamidaddin
CEO
Saudi Tourism Authority
17:50
It’s A Wrap
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Programme correct at time of publishing
All times shown are in Gulf Standard Time (GMT +4)