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Episode 5, The C-Spot Revisited: The Sweet Spot of Customers In The Age of Covid

July 29, 6.00-9:00PM (Singapore Time, GMT+8)
Hybrid  |  In Partnership with

Every disruption brings with it shifts in customer behavior, often seismic. In 2010, right after the Global Financial Crisis, WiT Singapore marked the theme of “The C-Spot” to examine how traveller behavior would change after that Black Swan event. Ten years on, after this Blackest of Swan events, it’s time to revisit “The C-Spot” to once again put the spotlight on customers and their changing needs, tastes and preferences. Some changes may be short-term for as long as we live under the cloud of the pandemic, but some changes may be here to stay. There’s just one key question to be asked – how do businesses adapt to hit the sweet spot of customers in the age of Covid? Get the answers in this episode.

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Episode 5
2021-07-29
Episode 4
2021-06-24
Episode 3
2021-05-27
Episode 8
2021-05-10
Episode 7
2021-05-09
Episode 6
2021-05-08
Episode 2
2021-04-29
18:00 - 18:15
The Wrap & Opening
The Wrap & Opening image
Yeoh Siew Hoon
Founder
WiT
18:15 - 18:35
Campfire Chat: Juliet Kinsman, Sustainability Editor, Condè Nast Traveller

Few journalists have visited, scrutinised and written about as many boutique hotels and luxury resorts, all the while pondering their positive impact as much as Juliet. A freelance travel journalist, editor and broadcaster in the mainstream media in the UK, founding editor of Mr & Mrs Smith and founder of consultancy bouteco.co, an independent authority on sustainable design-led hotels, she celebrates the power of travel to do good. Her book, Travel: Easy Tips for the Eco-friendly Traveller, was recently published by Ebury, an imprint of Penguin. In this conversation, she shares her views as a traveller and the changes Covid will bring to travel.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: Juliet Kinsman, Sustainability Editor, Condè Nast Traveller image
Juliet Kinsman
Sustainability Editor
Condé Nast Traveller/ BoutecoLoves.com
18:35 - 19:00
Spotlight: How To Turn Revenge Into Beautiful Travel

Yes, we all know there will be pent-up demand and that will carry us through into recovery but surely we can do better than that and truly offer “beautiful travel” to the customers willing to get back on the road. We speak to those who are in the frontline, reading customer sentiment and creating new products and experiences and find out how they are thinking about the sweet spot.
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panelist:
Spotlight: How To Turn Revenge Into Beautiful Travel image
Mar Pages
Co-founder
Solo Female Travelers
Spotlight: How To Turn Revenge Into Beautiful Travel image
Laurent Kuenzle
CEO
Asian Trails
Spotlight: How To Turn Revenge Into Beautiful Travel image
Nuno Guerreiro
Regional Director, South Asia, Oceania & Chains
Booking.com
19:00 - 19:15
Case Study: The Transformation of Resorts World Sentosa

With its plethora of premium lifestyle offerings, conference facilities, and attractions catered for both the business and leisure crowd, this resort destination was not spared the impact of COVID-19. The past year has thus been one of transformation – quick adaptation of offerings and reinvention of experiences for the local market, as well as embracing virtual and hybrid events through leveraging technology with a personal touch. We speak to one of the leaders behind the transformation.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Case Study: The Transformation of Resorts World Sentosa image
Lam Xue Ying
Assistant Vice President of Business Innovation
Resorts World Sentosa
19:15 - 19:30
Trendspotting with Expedia Group

Brand new research by Expedia Group in partnership with Wakefield, detailing insights into what travelers value when shopping for and booking travel, and how the pandemic has shifted their perspective.

Trendspotting with Expedia Group image
Greg Schulze
Senior Vice President & General Manager, Strategic Travel Partners
Expedia Group
19:30 - 19:45
Spotlight: The Return of Cruising & A New Generation of Cruisers

Genting Cruise Lines’ World Dream was the first ship in the world to resume cruises during the pandemic, starting with Taiwan in July 2020 followed by Singapore in November 2020; and soon in Hong Kong at the end of July 2021. It’s seen interesting new trends emerge, as well as a new set of customers. How will these new customers change the way cruises are sold, packaged and operated in the future in a region that’s fairly new to cruising but heralds a new ocean of opportunity and growth?
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Spotlight: The Return of Cruising & A New Generation of Cruisers image
Michael Goh
President
Dream Cruises
19:45 - 20:10
Spotlight: Finding Wealth in Health, Wellness and Nature

This was one event that made everyone think about their health and sales of fitness equipment soared through the roof worldwide, as did nature walks and wellness experiences. Pundits believe this trend is here to stay. Find out how businesses on the island of Sentosa, Singapore collaborated and created a whole array of new offerings with the new health-conscious consumer in mind, products that will last way after Covid.
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panelist:
Spotlight: Finding Wealth in Health, Wellness and Nature image
Mira Bharin
Divisional Director, Marketing & Guest Experience
Sentosa Development Corporation
Spotlight: Finding Wealth in Health, Wellness and Nature image
Lim Mui Kim
Assistant Vice President of Business Innovation
Resorts World Sentosa
20:10 - 20:30
Campfire Chat: Making Flight Booking Easier and Better For Customers

One good way to get customers back on the road is to get them back in the air – get them to book flights with confidence and pay with ease. You’d think that’d be easy but as our speaker believes, “Flights are complex to do well and we are willing to do the dirty and cumbersome job to make it look easy at the front end.” Let’s find out “the dirty and cumbersome” things he and his team have been building and working on to make it possible for consumers to still have the most content/options and most competitive pricing, which is becoming increasingly difficult given all the industry dynamics, fragmentation and different biz models that currently co-exist.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: Making Flight Booking Easier and Better For Customers image
Mathias Hedlund
CEO
Etraveli Group
20:30 - 20:35
Stats & Stuff by Phocuswright
20:35 - 20:50
Campfire Chat: Trendspotting with Airbnb

It’s been a breakout moment for the company which was down on its knees when Covid hit and then turned around to produce a spectacular IPO. It also took the opportunity to make 100 new changes and updates to its platform, focused on the big theme of flexibility – flexible dates, destinations and listings. In this conversation, we focus on the customer trends and behaviours being seen by this company not only in Asia but also globally.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: Trendspotting with Airbnb image
Parin Mehta
Regional Director, APAC
Airbnb
20:50 - 21:00
Lifeline: The Curious and Candid Confessions of A Traveller

In December, travel brand Klook came up with a study that said travellers had gone from “wanderlust” to “wonderlost”. Six months on, the symptoms must be even more advanced. For this Lifeline, we call on a traveller to spill the beans about his Period of No Travel. Not just any traveller but one of Singapore’s most-loved stage and screen actors, who’s appeared in productions such as “Dim Sum Dollies” and most recently created a digital interactive play, The Curious Case of The Missing Peranakan Treasure.

Lifeline: The Curious and Candid Confessions of A Traveller image
Hossan Leong
Double Confirm Productions
21:00
It’s A Wrap
18:00 - 18:20
The Wrap

An overview of the key changes that have happened in online travel across the world with our Northstar family of commentators and editors.

The Wrap image
Yeoh Siew Hoon
Founder
WiT
The Wrap image
Kevin May
Editor In Chief
PhocusWire
The Wrap image
Pete Comeau
Managing Director
Phocuswright
18:20 - 18:40
Campfire Chat: Shin Hui Tan, Executive Director, Park Hotel Group

A new generation hotelier, Shin Hui brings fresh perspectives to hospitality. The grand daughter of renowned banker Wee Cho Yaw (United Overseas Bank), she spent four years in finance and private equity before joining Park Hotel Group in 2009, where she leads commercial and brand strategy. In particular, she is known for her views on environmental and community issues and is actively driving the triple bottom line of People, Planet and Profit for PHG. Let’s find out how the year of upheaval has influenced her thinking.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: Shin Hui Tan, Executive Director, Park Hotel Group image
Shin Hui Tan
Executive Director
Park Hotel Group
18:40 - 19:10
Spotlight: The Great Travel Shift: The Different Roads Being Taken

Four online travel companies, four markets/regions, one common story – all are emerging from the pandemic differently. What has each done to seize opportunities surfaced by Covid? And how different will their business look AC (After Covid) from before? We examine the different paths being embarked upon by these players in their respective spaces and markets.

 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panelists:
Spotlight: The Great Travel Shift: The Different Roads Being Taken image
Gaery Undarsa
Co-founder & Chief Marketing Officer
PT Global Tiket Network (tiket.com)
Spotlight: The Great Travel Shift: The Different Roads Being Taken image
Stephan Ekbergh
CEO
Travelstart
Spotlight: The Great Travel Shift: The Different Roads Being Taken image
Kei Shibata
Co-founder & CEO
LINE TRAVEL jp & Trip101
Spotlight: The Great Travel Shift: The Different Roads Being Taken image
Lisa Katsouraki
SVP, Corporate Development
Etraveli Group
19:10 - 19:40
Case Study: How An Island Called Sentosa Went From Global To Local

Before Covid (BC), only 10% of the 20 million visitors to Sentosa, Singapore’s island destination, came from its home market. During Covid (DC), businesses on the island had to quickly shift to a local market. How did these businesses manage to do it, how did they transform their thinking and processes to ride out the pandemic, what lessons have they learnt that will hold them in good stead for the future, even when inbound travel returns?
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panelists:
Case Study: How An Island Called Sentosa Went From Global To Local image
Chew Tiong Heng
Divisional Director, Business & Experience Development
Sentosa Development Corporation
Case Study: How An Island Called Sentosa Went From Global To Local image
Luke Johnson
General Manager
SkyPark Sentosa by AJ Hackett
Case Study: How An Island Called Sentosa Went From Global To Local image
Michael Lian
Managing Director
Steward's Solution Pte Ltd
Case Study: How An Island Called Sentosa Went From Global To Local image
Tracy Lui
Senior Assistant Director, Marketing & Communications
Mount Faber Leisure Group
19:40 - 19:55
Campfire Chat: Martha Waslen, Founder & CEO, DayAway

Who’d launch a travel startup during Covid? Martha Waslen did. Her business model of offering hotels an opportunity to sell beyond rooms came at the right time. When heads-in-beds are no longer possible, you need to offer ancillary activities and experiences to local customers to grab whatever cash you can. We catch up with the entrepreneur who comes from a fashion and luxury retail background and ask her, why did she take the plunge into travel, among other questions.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: Martha Waslen, Founder & CEO, DayAway image
Martha Waslen
Founder & CEO
DayAway
19:55 - 20:05
Opinion: Letter From America

We jet off to North America where we catch up on the goings-on in a market that seems to have taken off as swiftly as the eagle can fly.

Opinion: Letter From America image
Hari Nair
Global SVP & GM, Account Management
Expedia Group
20:05 - 20:25
Spotlight: The Reopening of The Twin Jewels of Bali and Phuket

Two of Asia’s premier resort destinations are ready to cast off the shackles of Covid to emerge into the sunlight. Phuket and Bali are preparing for reopening to the international traveller. What will reopening look like? How are hoteliers in these two islands preparing for the rebound? What opportunities are there to build back better?
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panelists:
Spotlight: The Reopening of The Twin Jewels of Bali and Phuket image
Anthony Lark
President
Phuket Hotels Association
Spotlight: The Reopening of The Twin Jewels of Bali and Phuket image
Jean Hélière
Chairman, Bali Hotels Association/General Manager, Hotel Indigo Bali Seminyak Beach
20:25 - 20:35
Lifeline: Letters From Empty Places

What happens when the place you are living in, which is usually packed with tourists, suddenly empties? What is it like to live with no tourism? What’s happened to these places after “The Great Travel Upheaval”? We ask our letter writers to tell us their stories in 3 minutes each.
 

Letter from Siem Reap:

 

Craig Dodge
Director of Sales & Marketing
Phare Performing Social Enterprise, Cambodia

 
 

Letter from Amsterdam:
Lifeline: Letters From Empty Places image
Anchit Sood
Practice Manager, Travel, Logistics & Infrastructure
McKinsey & Company
20:35
It’s A Wrap
18:00 - 18:05
The Wrap
The Wrap image
Yeoh Siew Hoon
Founder
WiT
18:05 - 18:20
Campfire Chat

Founded in 1998, this Thailand-based OTA has had to behave with the agility of a young startup to get through Covid. Confined to a local world, it swiftly developed a range of tech and products to embed itself deeper into the domestic market across certain countries in Asia, leveraging partnerships with governments and like-minded partners. It is also keen to solve one long-standing problem in hospitality. In this one-on-one, we find out how this chief executive is thinking anew about tech, talent and travel.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat image
John Brown
CEO
Agoda
18:20 - 19:05
Spotlight: The Tech To Rebuild Travel

The future is unwritten, Joe Strummer (The Clash), may have said, but if these folks are writing the tech that will help rebuild travel, we need to know what they are working on. We put the spotlight on leaders, in tech and product, and find out what they’ve been working on, what’s keeping them excited about the future and how they sleep soundly at night, given the exciting times they live in and the challenges they face.

 

Setting The Stage:

 

Mieke De Schepper
Executive Vice President, Online Travel Companies
& Managing Director Asia Pacific
Amadeus

 
 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Panel:
Spotlight: The Tech To Rebuild Travel image
David Liu
Chief Product Officer
Klook
Spotlight: The Tech To Rebuild Travel image
Chan Chee Chong
Co-founder & CEO
GlobalTix
Spotlight: The Tech To Rebuild Travel image
Richard Kua
Vice President, Product
Wego
Spotlight: The Tech To Rebuild Travel image
Khang Nguyen Trieu
Group Chief Technology Architect
Accor
19:05 - 19:10
Stats & Stuff, by Phocuswright
19:10 - 19:30
Campfire Chat: There Is Life After Hospitality

For close to 30 years, she worked with Accor and until last December, was the Deputy CEO of Accor Asia Pacific. Now the CEO of Future Now Ventures, an Australia-based fund backed  by Microsoft, she’s fully immersed in the world of tech investments. She’s also an investor and board member of several startups in the fields of payments, loyalty, food and entertainment. Let’s find out how she’s viewing her new world with new lenses and how those fresh perspectives can be applied to travel and hospitality.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: There Is Life After Hospitality image
Louise Daley
Partner
Future Now Ventures
19:30 - 20:00
Bootcamp: New Tech, New Thinking

Different perspectives on different tech and their applications to travel

 

Customer Service: Virtual agents vs Human agents – Now or in the Future?

One of the big lessons of Covid is that customer care has to be automated as much as possible and major travel brands moved fast to scale on this technology. Some have completely removed the hotline. But can virtual agents really handle customer queries at scale? Has the tech come far enough or do we still need the human touch? More importantly, what do customers prefer?

 

Shyn Yee-Ho Strangas
Director, Global Product Management
Expedia Group

 
 

Digitisation: How An Ancient Heritage Site Thinks About Tech

Dating from the 8th and 9th centuries, the famous temples of Borobudur, located in central Java, is one of the most visited tourist sites in Indonesia. It typically records around five million visitors a year. We get an update on the impact of Covid on this UNESCO World Heritage Site, how it is thinking about the redistribution of tourism in the Borobudur Tourism Area and digitisation of its operations.
 

Bisma Jatmika
Director of Industry & Institutions
Borobudur Tourism Authority

 


Blockchain: Has Its Time Finally Arrived for Travel?

It’s been talked about a lot – the application of blockchain technology to travel processes – but it has yet to fully take root. But has Covid accelerated its adoption as it has everything else? We hear from a practitioner who’s gone beyond thinking to incorporating blockchain into an OTA model.

 

Paulina Klotzbücher
Group Chief Commercial Officer
Travelstart

 

20:00 - 20:20
Campfire Chat: The Good That Will Emerge In Corporate Travel and Meetings

Yes, the pandemic has caused massive hurt to this multi-billion dollar sector but this tech evangelist believes some good will come out of it. In this presentation, he shares his thinking about the solutions that will facilitate this good, down to micro-services that will help corporates plan and measure better, and recommend some opportunities for you in this dynamic and changing space that’s currently in full disruption.
 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: The Good That Will Emerge In Corporate Travel and Meetings image
Johnny Thorsen
Vice President, Strategy & Innovation
American Express Digital Labs
20:20 - 20:30
Bootcamp: How to Attract and Retain ‘A’ Players

A serial entrepreneur, he’s built several tech businesses, including Qunar, China’s first travel metasearch. Now an active and keen investor in tech startups, including travel, he knows the importance of identifying, hiring, retaining and motivating A players to create amazing performances for your startup. We ask him to share some of the lessons he’s learnt over the years.

Bootcamp: How to Attract and Retain ‘A’ Players image
Fritz Demopoulos
Founder
Queen's Road Capital
20:30 - 20:55
Lifeline: The Talent Pitch
Why I Would Not Work in Travel Tech Right Now & Lessons From The Gaming World

 

George Mitchell
Senior Engineering Manager
Riot Games, US

 
 

Why I Choose To Work in Travel Tech Right Now

 

Pin Tsin Go
Head of Partnerships
DayAway

 
 

The View From Gen Z-ers

Born after 1996, this is the generation that will influence travel, both as workers and travellers. According to Pew Research Center, this is the generation most hard hit by the pandemic. How has living and learning through a pandemic changed their thinking about careers and travel as a lifestyle? We ask the questions that matter so you know what matters to them.
 

Mesbaul Islam Anindo
Economics Major, Life Sciences Minor
Yale-NUS College, Singapore

 
 

James Ong
Business Undergrad
Nanyang Technological University

 
 

Sandra Sarah Mathew
Major of Business Analytics
Singapore Management School of Computing and Information Systems

 

20:55 - 21:00
It’s A Wrap

See you, Episode 4, June 24, 6.00-8.30PM SG Time (GMT +8)

02:10 - 03:15
Episode 8 class

test

Episode 8 class image
Kittisak Pattamasaevi
CEO
Montara Hospitality Group
Episode 8 class image
Marcus Hanna
General Manager
Fairmont Singapore and Swissôtel The Stamford
Episode 8 class image
Nelly Nurmalasari
Senior VP of Accommodation, Traveloka
02:10 - 03:15
Episode 7 class

test

Episode 7 class image
Kittisak Pattamasaevi
CEO
Montara Hospitality Group
Episode 7 class image
Marcus Hanna
General Manager
Fairmont Singapore and Swissôtel The Stamford
Episode 7 class image
Nelly Nurmalasari
Senior VP of Accommodation, Traveloka
02:10 - 03:15
Episode 6 class

test

Episode 6 class image
Kittisak Pattamasaevi
CEO
Montara Hospitality Group
Episode 6 class image
Marcus Hanna
General Manager
Fairmont Singapore and Swissôtel The Stamford
Episode 6 class image
Nelly Nurmalasari
Senior VP of Accommodation, Traveloka
18:00 - 18:10
The Wrap
18:10 - 18:40
Spotlight: Global, Local, Which Way Forward?

What happened to brands with global dreams in the Year of No Travel? How are they thinking about the future? What happened in 2020 that made them rethink their business models, their organizational structures and their view of the future? What are they doing to prepare for an AC world?

 

Moderator:

Yeoh Siew Hoon
Founder
WiT

 

Panelists:
Spotlight: Global, Local, Which Way Forward? image
Rohit Kapoor
CEO, India & South East-Asia (INSEA)
OYO
Spotlight: Global, Local, Which Way Forward? image
Catherine So
Managing Director, Asia Pacific
Expedia Group
Spotlight: Global, Local, Which Way Forward? image
Weichun Liu
Co-founder & Executive Vice President
KKday
Spotlight: Global, Local, Which Way Forward? image
Nelly Nurmalasari
Senior VP of Accommodation, Traveloka
18:40 - 18:55
Campfire Chat: In Search of Unicorns, Have They Become More Elusive?

In March this year, Singapore-based growth equity investment firm Asia Partners closed its inaugural fund Asia Partners I LP at US$384 million in commitments. In 2019, the year of its founding, founding partner, Oliver Rippel, told WiT South-east Asia could produce between 20 and 30 unicorns. And he believes that in travel, local heroes can win over global players. We catch up with him to find out if his views have changed DC and how he sees the AC tech startup space in the region.

 

Interviewer:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Speaker:
Campfire Chat: In Search of Unicorns, Have They Become More Elusive? image
Oliver Rippel
Founding Partner
Asia Partners
18:55 - 19:00
Opinion: What Happened To Reviews In A Year Of Local Travel?

It is widely believed that domestic travellers are more difficult, demanding customers. Was this borne out in hotel reviews in 2020 when most travel was local? Did negative reviews outnumber positive ones? Does culture have something to do with it? We ask someone who’s paid a lot of attention to this space to do an analysis and share her insights.

Opinion: What Happened To Reviews In A Year Of Local Travel? image
Emilie Couton
Vice President Digital Marketing, Loyalty & Guest Experience South East Asia, Japan & South Korea
Accor
19:00 - 19:10
Campfire Chat: Secrets Of A Chinese Luxury Brand

As part of our “Bridging China with Asia” series in collaboration with TravelDaily, we put the spotlight on China’s second largest hotel company by number of rooms, HUAZHU Group (NASDAD:HTHT), which has made moves into the luxury and upscale segment. Once on an expansion path, has Covid changed its plans? How is it thinking differently about its products and future? What secrets can it share about winning AC, whether locally or globally?

 

Interviewer:

 

Joseph Wang
Chief Commercial Officer
TravelDaily

 
 

Speaker:
Campfire Chat: Secrets Of A Chinese Luxury Brand image
Nong Xia
Executive Vice President & CEO, Global High-end Hotels Business Unit
HUAZHU Group
19:10 - 19:15
Opinion: What Happened To Search In A Year Of Local Travel?

What happened to travel searches when the world went local? What signals can we glean from this quick analysis of search patterns on how consumers are dreaming and thinking about travel? Could it give us clues as to which light is coming on first, at the end of the tunnel? We go searching for the answers with the world’s biggest search engine.

Opinion: What Happened To Search In A Year Of Local Travel? image
Hermione Joye
Sector Lead, Travel & Vertical Search, APAC
Google
19:15 - 19:55
Spotlight: Shophouses, Ryokans & Villas – Surviving The Storm, Facing The Future

The shophouse is to Penang as the ryokan is to Japan and villas are to island destinations such as Phuket. All represent authentic experiences in their respective destinations and were desired by inbound travellers. Their stories of heritage and culture resonated with foreign guests and in the last few years, ryokans in Japan opened their doors to foreign guests in line with Japan’s inbound tourism boom. How did each of these entrepreneurs adapt DC, and how are they preparing for an AC world? Should they adjust their experience for a local and regional customer, because longhaul may take a while to return? Plus, we take a bird’s eye view of the impact on local economies in tourism-dependent destinations.

 

Moderator:

 

Yeoh Siew Hoon
Founder
WiT

 
 

Setting The Stage:

 

Margaux Constantin
Partner, Dubai/Public & Social Sector Practice
McKinsey & Company

 
 

Panelists:

Spotlight: Shophouses, Ryokans & Villas – Surviving The Storm, Facing The Future image
Chris Ong
Founder
Georgetown Heritage & Hotels, Malaysia
Spotlight: Shophouses, Ryokans & Villas – Surviving The Storm, Facing The Future image
Aya Aso
Founder & CEO, SAVVY Collective;
Co-founder & CEO, PerkUP, Japan
Spotlight: Shophouses, Ryokans & Villas – Surviving The Storm, Facing The Future image
Kittisak Pattamasaevi
CEO
Montara Hospitality Group
19:55 - 20:00
Mystery Moment
20:00 - 20:05
Stats & Stuff, by Phocuswright
20:05 - 20:20
Case Study: Tales From A City/Convention Hotel

Imagine. You have 1,252 rooms in one hotel and 778 rooms in the other. Throw in 70,000 square feet of event space. Oh, and wait, your hotel is situated in small city state of 5.89m people where there is almost zero domestic market, and you’re mostly about corporate travel and MICE business? How do you survive a global pandemic which shuts down borders, where your staff are at the frontline, where all your revenues dry up almost immediately? Yes, it’s been quite a ride for the Raffles City Convention Centre and its two hotels, Swissotel The Stamford and Fairmont. Let’s dig into the case study of how this city property rode it out, adjusted its business and the cool things it’s done in the past 12 months, from farming to IT.

 

Interviewer:

Yeoh Siew Hoon
Founder
WiT

 

Speaker:
Case Study: Tales From A City/Convention Hotel image
Marcus Hanna
General Manager
Fairmont Singapore and Swissôtel The Stamford
20:20 - 20:25
Lifeline: Confessions Of A Foreigner In Paradise

In this session, where anything goes, we throw out our lifeline to a foreigner trapped in paradise as he shares the joys and pains of being confined to a local world when once he roamed freely like the global soul he is.

Lifeline: Confessions Of A Foreigner In Paradise image
Timothy Hughes
Vice President, Corporate Development
Agoda
20:25
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